FAQ

Wondering how COCO works? Or perhaps who works at COCO? Take a look through our FAQs and if you still can't find what you're looking for, drop us a line at hello [at] exploreCOCO [dot] com.

Where is COCO located?

COCO has locations in Minneapolis-Downtown, Minneapolis-Uptown, Minneapolis-Northeast and St. Paul. Interested in a visit? We offer tours every Friday from 11 – 11:30 a.m.

Does my membership cover all locations?

Yes, a membership to COCO allows you to visit any of our locations. We also have reciprocity with other unique coworking spaces through our partnership with LExC (League of Extraordinary Coworking Spaces). This trusted network of the industry’s most reputable venues offers special access and privileges to members at all other locations in the network, nationally and globally.

What is the best way to meet other members?

We always tell our members that the more you put into your membership, the more you get out of it!  We make sure we’re here to help you break into the social scene, meet new allies and connect with others who share your interests. We have amazing Community Managers, who are happy to help answer any questions and introduce you to others. We also have member photo walls at all of our locations, making it easier to match all the faces with the names. Plenty of social events are taking place in the spaces, and we also have the COCOverse, which is our social network that allows you to set up your own profile, share interesting details about yourself and find other members who share unique interests.

If I’m a member, can I still meet my clients or collaborators in COCO if they aren’t members?

We are happy to welcome guests into the community. Members may have guests in for a meeting for up to two hours in any of the campfire areas. After two hours, or when guests are at COCO to cowork they must sign in and purchase a $15 guest pass, available  from the front desk.

Is there an application process?

The registration process is simple, quick and immediate.You can register online for any level of membership and in most cases, start the same week.  Before you officially become a member you must agree to the online membership agreement and schedule an orientation. Orientations are held Monday, Wednesday or Friday at 10:00 AM.  All memberships are based on availability. For some locations, we do have a waiting list for campsites so the best way to reserve an upcoming spot is to register online and be placed on our wait list.

Are there certain kinds of businesses that join COCO?

Not necessarily. We have coworkers of all kinds that choose COCO as the place they want to work on their venture. There are architects and authors, designers and developers as well as startup businesses, corporate folks and enterpreneurial minds all at work at COCO.

What are the hours that I can cowork? Is there an option for odd work hours?

It does depend on the level of membership that you have, but our general “office hours” are from 8 am – 5 pm. For those who want 24/7 access to the space, we do offer a variety of flexible membership options. So essentially, you do have the option to work whenever you like!

I travel a lot. Are the membership options flexible to that?

Absolutely – we have a lot of members in a similar situation. We recommend looking at an individual membership that  gives you access to all COCO locations on a come-and-go basis, according to your work, travel and meeting needs. If you find that you need more days than your membership level allows, you can purchase additional day passes or 5 punch cards as an add-on. As a frequent traveler, be sure to check out the reciprocal locations that your membership offers you access to in different cities.

What if I only want to be a COCO member for one month?

While it’s technically ok to become a member for only one month, our membership options are ultimately geared toward longer-term commitments that support you in building a community. However, a good option for a short term user would be to purchase a five-punch pass, which costs $195. We also offer day passes for $50 each. Both can be purchased at any of our locations.

Can I get mail sent here?  And what would my mail address look like?

Yes, we have an add-on service available that allows you to have a COCO mail address. This is available at all of our locations for $20/month. Your business address will be the same as the COCO address with a three digit mailbox number tacked on the end.

What other add-on services do you have?

We offer lockers – a lockable location to keep all the stuff you don’t want to take with you. Available in Minneapolis for $50/mo.; Uptown for $25/mo. small, $50/mo. large. We also offer monthly parking contracts, available at some locations.

Can I host evening events at COCO?

Yes – we offer our meeting spaces to members and non-members alike. For more information on our meeting spaces and rates, please visit our meetings page.  We have over 20 meeting spaces at COCO to choose from.

Can I use a half-day?

When you come to COCO, we ask that you always swipe in at the front desk to let us know you are in the space. This also helps us assist with your visitor and guest traffic. Since we do not manage memberships by the hour, but rather by the day, the time you choose to spend in the space is up to you and will be counted as one day. You can however, make multiple visits during the day and this is only counted as one day.

Can I bring alcohol to my event?

If you host an event, you must contract with a vendor that has a legal liquor license.

I am on the phone a lot. Is this still a good place for me?

Absolutely. In our spaces, we have created areas that are conducive to phone calls. In our common areas, you are free to make and take phone calls, Skype calls, etc. However, we do ask that you do not use a speaker phone as this is disruptive to the rest of the community. If you need more privacy, you can use one of our phone booths, available in all locations on a first-come, first-serve basis. You can also schedule a meeting room using your conference room hours available via most memberships.

What is the level of commitment?

The level of commitment regarding memberships is completely up to you. We offer flexible options that meet your work, travel and lifestyle. In terms of a commitment to the community, we like to tell our members to that the more you put into it, the more you get back.

I am not sure how many days I will use, how easy is it to upgrade and downgrade? 

It’s easy – we just ask that you provide us with 30 days notice, per our membership agreement.

Why do I have to pick a “home” location? What does that mean? 

We ask our full-time members to select a home location which provides them access to COCO at a select location 24 hours a day, 7 days a week, 365 days a year. You are also welcome to visit other COCO spaces during standard business hours, but you will have 24/7 access at your home location.

What happens if you go over your included meeting rooms hours for a month? 

You have the option to purchase additional meeting room hours through our member site, which will be automatically added to your monthly invoice.

Do you have any connections to investors or local groups to help get my startup off the ground? 

COCO has a wide variety of partnerships, sponsorships and resources to get you connected to the individuals and groups that can help support the growth of your business. We are happy to make an introduction – just check with your Community Manager to kickstart this conversation.

Can I get a tour sometime other than Fridays at 11? 

Depending on our availability, we may or may not be able to provide a quick tour. Your best bet is to sign up for one of our weekly tours, or provide us with 24 hour advance notice. That way, we can be sure to provide you with a comprehensive and complete tour.