FAQ

Wondering how COCO works? Or perhaps who works at COCO? Take a look through our FAQs and if you still can't find what you're looking for, drop us a line at hello [at] exploreCOCO [dot] com.

Where is COCO located?

COCO has locations in

Interested in a visit? We offer frequent tours.

Does my membership cover all locations?

Yes, a membership to COCO allows you to visit any of our locations. We also have reciprocity with other unique coworking spaces through our partnership with LExC (League of Extraordinary Coworking Spaces). This trusted network of the industry’s most reputable venues offers special access and privileges to members at all other locations in the network, nationally and globally.

What is the best way to meet other members?

We always tell our members that the more you put into your membership, the more you get out of it! By coming to COCO more often, you can break into the social scene, meet new allies and connect with others who share your interests. To help you, we also have:  

  • Community Managers, who are happy to help answer any questions and introduce you to others.
  • Member photo walls at all of our locations, making it easier to match all the faces with the names.
  • Plenty of networking and learning events across all our locations.
  • A member portal, where you can browse a member directory and post/read jobs and gigs.

If I’m a member, can I still meet my clients or collaborators in COCO if they aren’t members?

We are happy to welcome guests into the community. Members may have guests in for a meeting for up to two hours for informal meetings or collaboration. Beyond the two hours, guests should sign in and purchase a guest pass, which is available from the front desk.

Is there an application process?

No. Anyone is free to join COCO. The registration process is simple, quick and immediate. You can register online for any level of individual membership and in most cases, start the same week. Before you begin, you’ll need to schedule an orientation. Orientations are held Monday, Wednesday or Friday at 10 a.m.

Dedicated spaces are not always available, so if you are interested in a space, please inquire and we will work with you to find something that meets your needs.

Are there certain kinds of businesses that join COCO?

We have businesses of all kinds. COCO is ideal for:

  • Creative firms
  • Tech companies
  • Consulting firms
  • Non-profits
  • Startups

What are the hours that I can cowork? Is there an option for odd work hours?

Our general “office hours” are from 8 a.m. to 5 p.m. For those who want 24/7 access to the space, we do offer a variety of flexible membership options. So essentially, you do have the option to work whenever you like!

I travel a lot. Are the membership options flexible to that?

Absolutely – we have a lot of members in a similar situation. We recommend looking at an individual membership that gives you access to all COCO locations on a come-and-go basis, according to your work, travel and meeting needs. If you find that you need more days than your membership level allows, you can purchase additional day passes or 5 punch cards as an add-on. As a frequent traveler, be sure to check out the reciprocal locations that your membership offers you access to in different cities.

What if I only want to be a COCO member for one month?

Our membership options are geared toward longer-term commitments. However, a good option for a short-term need would be to purchase a 5-punch pass, which costs $195 and lets you visit COCO five times. We also offer day passes for $50 each. Both can be purchased at any of our locations.

Can I get mail sent here?  And what would my mail address look like?

Yes, we have an add-on service available that allows you to have a COCO mail address. This is available at all of our locations for $20/month. Your business address will be the same as the COCO address with a three digit mailbox number tacked on the end.

What other add-on services do you have?

We offer lockers – a lockable location to keep all the stuff you don’t want to take with you. Available in Minneapolis for $50/mo.; Uptown for $25/mo. small, $50/mo. large. We also offer monthly parking contracts, available at some locations.

Can I host evening events at COCO?

Yes – we offer our meeting spaces to members and non-members alike. For more information on our meeting spaces and rates, please visit our meetings page.  We have over 20 meeting spaces at COCO to choose from.

Can I use a half-day?

When you come to COCO, we ask that you always swipe in at the front desk to let us know you are in the space. This also helps us assist with your visitor and guest traffic. Since we do not manage memberships by the hour, but rather by the day, the time you choose to spend in the space is up to you and will be counted as one day. You can however, make multiple visits during the day and this is only counted as one day.

Can I bring alcohol to my event?

If you host an event, you must contract with a vendor that has a legal liquor license.

I am on the phone a lot. Is this still a good place for me?

Absolutely. In our spaces, we have created areas that are conducive to phone calls. In our common areas, you are free to make and take phone calls, Skype calls, etc. However, we do ask that you do not use a speaker phone as this is disruptive to the rest of the community. If you need more privacy, you can use one of our phone booths, available in all locations on a first-come, first-serve basis. You can also schedule a meeting room using your conference room hours available via most memberships.

What is the level of commitment?

  • Individual memberships come with no commitment.
  • Dedicated spaces come with a 6-month commitment.

I am not sure how many days I will use, how easy is it to upgrade and downgrade? 

It’s easy – we just ask that you provide us with 30 days notice, per our membership agreement.

Why do I have to pick a “home” location? What does that mean? 

We ask our full-time members to select a home location which provides them access to COCO at a select location 24 hours a day, 7 days a week, 365 days a year. You are also welcome to visit other COCO spaces during standard business hours, but you will have 24/7 access at your home location.

What happens if you go over your included meeting rooms hours for a month? 

You have the option to purchase additional meeting room hours through our member site, which will be automatically added to your monthly invoice.

Is COCO open on holidays?

It’s important to us to give our employees the time and ability to enjoy holidays with their loved ones, so we close our spaces on and/or around certain holidays. The holiday calendar gets updated annually. The following is the 2017 Holiday Closure Schedule:
  • Memorial Day: Monday, May 29, 2017
  • Independence Day: Tuesday, July 4, 2017
  • Labor Day: Monday, September 4, 2017
  • Thanksgiving: Thursday & Friday, November 23-24, 2017
  • Christmas: Monday & Tuesday, December 25-26, 2017
  • New Year’s: January 1, 2018